Security & Privacy
Shipping
Nearly all orders will be sent the same day as when the order was placed. Orders that arrive very late in the afternoon may slip to the next business day. Orders that are placed by 4:00 PM CST will lmost ikely be sent the same day. Most orders are shipped FedEx Ground unless other arrangements are made at the time of order (APO FPO orders ship USPS Priority Mail).
Some smaller packages may be shipped Priority Mail at our discretion.
Insurance is taken on every shipment to protect both the customer and The FragranceLamp.com. In the unfortunate instance that a shipment arrives damaged you must Email us immediately and we can begin the process of getting the items returned to us and getting a new shipment out to you.
Our current Shipping charges are as follows:
Returns/Refunds
If you are ever unsatisfied with any item, for whatever reason, simply contact us within five (5) business days after receipt of the item(s) and we will instruct you on how to return the product(s) to us for credit or a refund.
In the rare and unfortunate instance the box arrives damaged, please note the damage with UPS and notify us by email as soon as possible. We will replace damaged goods immediately.
Privacy Policy
TheFragranceLamp.com respects the privacy of its customers. We will not provide any outside firms with any personal information. We do however reserve the right to provide generic information to our users and manufacturers to help them understand the consumer better. For example: we may tell a manufacturer that we sell more Fragrance Lamps than Crown Candles, without sharing the customer's name.